Phoenix House

Contact Details

Phone (07) 4153 4299
Hours Monday - Friday
8.30am - 4.30pm
Address 33 Enterprise Street

Svensson Heights QLD 4670



phoenix house logo picture of a purple phoenix with green wings

Service Area

The Bundaberg Region, Childers and Gin Gin.


Summary of Service

Phoenix House provides free counselling and assistance when someone has experienced recent or historical sexual violence. We accept referrals for anyone, regardless of their age, gender identity or culture. We are also registered to provide Counselling and Psychological Care for people who have accepted a National Redress Scheme offer. Our service also provides counselling and support for children and families, mental health supports and general counselling, and can offer services funded through the Employee Assistance Program, the NDIS, and Workcover.


Programs and Initiatives

  • Individual counselling
  • Group programs
  • Support for clients linking with the Queensland Police Service
  • Support for clients through the court process
  • Information and counselling for relatives, carers and supporters
  • Cultural supports provided by Aboriginal and/or Torres Strait Islander staff
  • An intensive Early Childhood Development program focusing addressing the impact of trauma for children aged 3-5 years
  • Community support, education, and development
  • Referrals for other services, depending on client need


Emergency Relief



Safe Space/Waiting Space

Available on site



Wheelchair accessible