Phoenix House

Contact Details

Phone (07) 4153 4299
Hours Monday - Friday
9am – 5pm
Address 8 Barolin Street

Bundaberg QLD 4670



phoenix house logo picture of a purple phoenix with green wings

Service Area

Bundaberg and North Burnett Region:  North to Winfield, West to Monto and South to Eidsvold.


Summary of Service

Phoenix House provides comprehensive integrated services to women, men, children & their families, who have experienced sexual violence at any time of their lives.


Programs and Initiatives

  • Individual assessment and group counselling for children, young people and adults incorporating the use of various therapeutic approaches.
  • 24-hour crisis response for children, young people & adults who have recently been sexually assaulted
  • Support for clients of the service through the Queensland police & Medical processes following sexual assault.
  • Information and support for non-offending relatives, carers and supporters.
  • Engagement of Aboriginal & Torres Strait Islander support workers from Central Queensland Indigenous Development (CQID)
  • Practical support and advocacy at the point of disclosure about sexual violence.
  • Onward referrals if necessary, according to the client’s current needs.
  • A resource library and information about issues related to sexual violence.
  • Collation of non-identifying data relating to sexual violence within the Bundaberg region.
  • An Intensive Early Childhood Development programme which provides a wrap-around approach comprising of parent education, home visiting, community education, individual counselling and the Bumblebees TPS to children 0-5 years old.
  • Outreach services within the funded catchment area
  • Community support, education & development including:
    • Okay, Not Okay Touch’ Puppet show for early childhood and primary school aged children
    • ‘Let’s Prevent Abuse’ puppet show for primary school aged children and workshops for parents and teachers
    • Recognising and Responding to the Sexual Behaviour of Children Workshops
    • Love Bites and Love Bites Junior Programs
    • 123 Magic and emotion coaching
    • Circle of Security parenting education
    • The Marble Jar parenting education
    • Co-ordination of Sexual Violence Awareness Month (October) within the Bundaberg region
    • Personal safety groups and developmental groups for children, young people and women with an intellectual disability.
    • Protective Behaviours education.
  • NDIS Services including:
    • Behaviour Support
    • Therapeutic Supports
    • Group and Centre Based Activities
    • Early Intervention supports for early childhood
    • Assistance in coordinating or managing life stages, transitions and supports
  • Fostering healthy futures program
  • Fee-for-service therapeutic services with Mental Health Accredited Social Workers and Counsellors.
  • A sensory room for hire at $45.00 per hour.


Emergency Relief



Safe Space/Waiting Space

Available on site



Please contact for accessibility requirements.